1. Card-free trial
Your company’s 21-day trial requires no payment or card. There is no trial charge to refund and no recurring charge to cancel unless your company has purchased a paid subscription.
2. How to cancel
- Sign in with your company-owner account.
- Open the account menu and select Company subscription.
- Select Cancel subscription to open Paddle’s customer portal.
- Complete the cancellation in the portal and check its confirmation.
Opening the portal alone does not cancel a subscription. You do not need approval from the HVAC OpsHub app owner. If the portal cannot complete the request, use the assistance options in Paddle’s checkout receipt or portal.
3. When cancellation takes effect
A confirmed cancellation stops the next renewal. Your company keeps access through the end of the already-paid period. Cancel before your renewal is processed to avoid another monthly charge.
Cancellation is not account or record deletion. Export important reports while your subscription still provides access. Final retention and deletion arrangements will be published after the operator confirms them.
4. No refunds
Subscription payments are non-refundable, including unused days after cancellation, except where required by law or Paddle’s applicable buyer terms. Cancellation stops future renewals; access continues through the paid period.
Duplicate charges, billing errors and other payment concerns should be raised through the assistance options on your Paddle receipt or customer portal. Include the transaction reference, company name and payment date; never send a password or full card number.
5. Billing contact and related policies
For support, contact the HVAC OpsHub operator (Logan M Taylor) at hvacopshub@gmail.com. For payment-related issues, you can also use the assistance options on your Paddle receipt.
Also review the Terms & Conditions and Privacy Notice.